Frequently Asked Questions
Orders & Shipping
How long does shipping take?
- Metro Manila: Delivered within 1–3 business days
- Provincial Areas: Delivered within 3–7 business days
All orders are processed and shipped within the Philippines only. Delivery timelines may vary depending on courier workload, weather conditions, and location.
Do you ship internationally?
Not yet — we currently ship within the Philippines only.
Returns & Exchanges
What is your return policy?
You can return items within 7 days of delivery, as long as they are unused, unwashed, and in original condition with tags. Sale items are final.
Can I exchange an item for a different size?
Yes, we recommend placing a new order in your correct size once your return has been properly processed.
Products & Sizing
How do I know my size?
Check our Size Guide for detailed measurements. If you’re in between sizes, we suggest sizing up for comfort.
Payments
What payment methods do you accept?
We currently accept bank transfers, GCash , and Maya. Please follow the instructions at checkout.
Others
Can I cancel my order?
If you’d like to cancel your order, please contact us at hello@komostudioph.com as soon as possible.
Note: If your order has already shipped out, we are unable to cancel your order.
How do I contact you?
Reach us via email at hello@komostudioph.com. We’ll get back to you within 1–2 business days.
If your matter is urgent, you can also contact us through Facebook Messenger or Instagram DM (@komostudioph) if support is available.